Post-Go-Live ERP Optimization for a Manufacturing Organization
The Client
A manufacturing organization engaged Venteon Consulting Services following its transition from a legacy Epicor environment to Epicor Kinetic.
Although the core implementation was complete, the organization continued experiencing challenges with new workflows, limited reporting visibility, inconsistent processes, and daily execution within the system. Business users needed additional guidance to confidently perform their responsibilities and fully adopt the new platform.
Working alongside the Chief Financial Officer, IT Director, Operations leadership, Supply Chain team, and Manufacturing leadership, Venteon provided six months of post-go-live stabilization and operational support.
The Challenge
The organization faced several operational and adoption challenges following its Epicor Kinetic go-live:
- Limited User Adoption – Employees continued struggling with unfamiliar workflows and day-to-day system navigation.
- Inconsistent Business Processes – Departments lacked standardized procedures for completing critical operational and financial activities.
- Reporting Limitations – Leadership and operational teams did not have the visibility needed to effectively monitor performance and make informed decisions.
- Manual Workarounds – Users relied heavily on spreadsheets and disconnected processes to complete activities outside the ERP system.
- Cross-Functional Misalignment – Manufacturing, Supply Chain, Finance, and Operations teams were not consistently aligned around shared workflows and system usage.
- Ongoing Optimization Needs – Leadership required a structured approach for identifying, prioritizing, and implementing continued ERP improvements.
The client needed a consulting partner that understood both manufacturing operations and Epicor Kinetic functionality to bridge the gap between system deployment and operational efficiency.
The Solution: Venteon’s Epicor Kinetic Post-Go-Live Optimization Engagement
Venteon Consulting Services provided post-go-live ERP support and operational consulting to stabilize the client’s Epicor Kinetic environment and improve day-to-day business execution.
The engagement focused on user adoption, process standardization, reporting visibility, system enhancement, and cross-functional alignment.
Key Contributions:
- Post-Go-Live Stabilization – Supported stabilization efforts across Operations, Finance, Manufacturing, and Supply Chain functions.
- Workflow Adoption and User Support – Assisted users with Epicor Kinetic workflows, system navigation, and daily transaction processing.
- Process Standardization – Developed consistent business processes and operational procedures to improve execution across departments.
- User Training and Knowledge Transfer – Delivered hands-on training and practical knowledge transfer to strengthen internal system capabilities.
- Reporting Development and Enhancement – Created and improved operational and management reporting to provide greater visibility into business performance.
- Gap Identification and System Improvement – Identified process and system gaps and implemented enhancements designed to improve efficiency and usability.
- Manual Process Reduction – Reduced dependence on spreadsheets and disconnected workflows by moving activities into standardized Epicor Kinetic processes.
- ERP Optimization Planning – Partnered with leadership to evaluate priorities and establish a structured approach for continued ERP improvement.
The Results
- Improved user adoption and usability of Epicor Kinetic across the organization.
- Increased operational visibility through enhanced reporting and consistent business processes.
- Reduced manual workarounds and reliance on spreadsheets.
- Strengthened alignment between Manufacturing, Supply Chain, Finance, and Operations teams.
- Stabilized post-go-live ERP operations and established more effective user support processes.
- Created a scalable foundation for continued Epicor Kinetic optimization and future business growth.
- Future Readiness
Through process standardization, enhanced reporting, user training, and targeted system improvements, Venteon helped the organization move beyond post-go-live stabilization and establish a stronger foundation for long-term ERP success.
The engagement positioned leadership and internal teams to continue improving system usage, expanding functionality, and aligning Epicor Kinetic with evolving operational priorities.
Why Venteon?
- Epicor Kinetic Expertise – Experienced consultants who understand ERP functionality, manufacturing operations, and post-go-live business challenges.
- Cross-Functional Process Alignment – Integrated support across Manufacturing, Supply Chain, Finance, Operations, and IT.
- Practical ERP Optimization – Hands-on stabilization, user enablement, reporting improvement, and process enhancement focused on measurable operational value.
Power Your Transformation with Venteon
From post-go-live stabilization and user adoption to reporting enhancement and long-term ERP optimization, Venteon Consulting Services helps manufacturers turn complex system transitions into stronger, more scalable operations.
Let’s build what’s next, together.
📞 248.269.0000 | 🌐 www.venteon.com